ハンプトン イン & スイーツ シアトル / フェデラル ウェイ(Hampton Inn & Suites Seattle/Federal Way)

雖有小插曲，但免費升級了超大套房，除了沿馬路噪聲，其他都近乎完美。

服務態度好，停車方便，畢竟是國際連鎖酒店，真的不錯

Front desk was extremely rude upon check in, acted irritated we were there. Asked about the pool hours and were informed the pool was closed for maintenance (whole reason we booked this hotel for the kids to swim). Upon going to the elevator people were coming out of the pool. Went to front desk to clarify to be met again with an upset person. It was late so we went up and slept. Went down in the morning and another person coming out of the pool. Asked new people at the front desk about the pool and they said it is open. Super confusing! They apologized for the miscommunication. Went to the pool finally and it was so hot. I like a hot shower or bath but the pool was hotter than the hot tub. It was insane. Again let front desk know that the pool was excessively hot and another maintenance man came and dipped his fingers in and was also surprised at the temperature. We went up to our room and checked out a day early to find another place for the kids.

Beds were comfortable. Room was clean. Elevators need hood cleaning and spruced up.

My stay here was ok, the pool was merky and the hot tub was look warm. The bed and room were clean, nothing fancy. I was disappointed that there were no built in USB ports in the room. There was a good variety of breakfast foods and coffee. The "crib" i requested and confirmed were not in the room like I was assured, and the "crib" was an old pack and play that needs to be retired.

Sofa sleeper sheets hadn’t been changed and was very dirty. Our room didn’t have any bath towels in it. After arriving late in the evening, we waited for hours for a pack n play, towels and a new sheet for the sofa sleeper because Front Desk said they were short staffed.

I stay here regularly and the past few time there has been no reg coffee in the rooms or to be found by the staff. Plenty of decaf but it’s like there is a shortage or they can’t find it anywhere. Strange. This trip, the AC unit wasn’t working in 2 rooms. When calling the front desk for help I was hung up on one of the calls and treated like a nuisance on each call and nobody answered on one of the calls. I was eventually moved rooms and situation with AC was fixed but overall personal treatment was sub par. For me, coffee, AC and decent treatment are non-negotiable so I was very disappointed.

The breakfast and staff at the breakfast were first class! Food was a nice variety, clean area and friendly staff. Check in was a disaster. We asked for an accessible room, and called ahead. We were told we would have to get it on sight upon arrival. We tried. My husband had to walk from the elevator to the very last room past 23 rooms to ours. Ridiculous. No stand up shower, just a tub. We arrived early to avoid these hassels and were told nothing they could do. Hallways on all floors were filthy, not vacuumed for a week or so. Pool was a funny color, hot tub the color of urine. No clean towels in pool or work out area. The bed was barely made, the fitted sheets would not stay on the mattress, not fun!

Everything was wonderful however check out in the morning could’ve been a bit better. Two ladies (I don’t remember their names) the one checking me out could have been nicer. At first she almost seemed angry.