ザ ウェレム イン ザ アンバウンド コレクション バイ ハイアット(The Wellem Dusseldorf, Part of Hyatt)

不是5星級酒店，服務超級差，打掃衞生直接不敲門沖進來的

床小，別的都不錯

Lovely hotel, lots of space in the rooms. No mini bar in the studio rooms though but everything else was great

Apartment type 5 star hotel. The room was very clean and spacious, location was perfect and the staff was excellent! I was able to check-in early and they even help me with sushi reservations. I will stay there again!

Super hôtel avec late check out. Super chambre même si la 1 et chambre ne correspondait pas à ce que hôtel.com nous avait vendu mais après discussion avec la réception il sont changé la chambre. Sinon belle situation et très beau bar.

Our third time here and it’s always lovely. A home away from home with laundry, kitchen and nice gym. Note for hotel- please move to more sustainable amenity products!

A beautiful hotel with very professional friendly staff centrally located just a few minute walk from major shopping area.

While the majority of the staff are very friendly and helpful, there are employees who are poorly trained and don't show an acceptable level of customer orientation. Our booking by ******* was split between the first and the remaining 5 nights. Although this was immediately realized by a trainee at check-in, we were later confronted by the Head Concierge (Ms. Hettler) and asked in an aggressive tone if we could prove that we had paid for the 5 nights. After it turned out that it was a glitch in the hotel's software, there was no single word of apology. When we complained about her behavior, the General Manager, Mr. Westheuser, sided with her and threatened to throw us out of the hotel. Although the latter didn't happen, this is not a way to treat customers, and we cannot recommend this hotel to anybody who is expecting a relaxed stay in this nice city.

One of the highlights of our trip was being able to stay here. Fabulous room, incredible lobby, friendly staff. Great experience.