As a Diamond Ambassador IHG member with over 200 nights to my name last year I would have thought there would have been some recognition of my loyalty. I arrived early at 6am and asked if I could check in if there’s an empty room. Not possible unless I pay extra, wait in the lobby. Can I have breakfast as a diamond whilst I wait given it’s included in my rate. No. Pay extra. Will there be an upgrade? No it’s at our discretion. I get it… they don’t have to provide any benefits beyond the minimum.. having said that I don’t have to stay in IHG properties and I won’t be staying in this hotel ever again.. . I stay in IHG properties because every other stay in every other property my loyalty is recognised. Holiday Inn Business Bay - Do the bare minimum, ignore loyalty, sterile, cold. I won’t be back here.
自動翻訳