We arrived an hour after reception closed at 5 pm . Too early to close for a start . The price paid was way too much for what we got and service . The barman just shrugged his shoulders when we needed assistance as reception was closed and we had to pick our key up from bar . Room fridge stunk , no pool towels could be provided , no remote for tv , no hot water , shower recess was filthy and under beds and behind furniture was filthy . When you have been travelling all day with kids you just want a hot shower and a tv that works and a clean room . I would like a refund
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Cindy
2024年1月15日
A great experience staying underground a clean room and comfortable bed and close to all activities. Only suggestion would be pool should be open later due to hot condition and after a long drive it would have been fantastic 😀
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Brendan
2023年12月31日
It was quite unique being in the underground room, definitely worth the visit however the bathroom was a little mouldy 😬
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Stephen
2023年12月29日
The rooms are extremely outdated and rundown. We booked the king suite and the room had a bad damp Oder and was infested with mosquitoes. I would not recommend this hotel to anyone if they have other options. Just to add we stayed here 2 time's in a one week period in 2 different rooms and the 2nd room had mold all over the uncleaned bathroom. And even more mosquitoes than the first.
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Les
2023年11月30日
Flys on the window sills and dirt,first room we were given had dirt on the bed and on the lounge,The best part was the bar part in the pokies area,the Bar person was very friendly,Also the Breakfast served in this area was very good and the coffee was great.
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Ayumi
2023年11月24日
The desert cave hotel was a very run-down, empty, sad joint. Pool was unmaintained, underground exhibit was closed, restaurant was closed, service wasn’t friendly, room had rocks all over the furniture, bed and carpet. Lighting was also dull.
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Cameron
2023年11月15日
Everything was good. Hot day and what they say about having 50 air conditioned rooms isn’t exactly true. The underground rooms only have ventilation and a fan so if it’s 40 degrees outside you won’t be sleeping much even if you’re in one of these rooms. Other than that it’s a decent place to stay as long as it’s not sweltering hot.