We were relatively happy with our stay at Trillium until we asked to get our laundry done. As we were travelling most days, we had to pay an extra 50% to get it returned in the same day. When the laundry was bought back to us, they were hesitant to hand it over until we had paid the fee (14,000 rupees). When checking through the laundry, my pashmina has been melted and my socks were all dyed yellow. When we realised this, we phoned reception and were promised someone would be down in ‘5 minutes’ after calling again another 20 minutes later and being told the same thing, we went down to reception. At 10:45pm, the man at reception told us we would have to speak to the people doing the laundry ourselves and sort it with them. The receptionist, Christopher, didn’t seem to understand that we have no dealings with the laundry company as our receipt is with the hotel. The laundry company arrives and tells reception that we lied about our socks as apparently they were yellow (not white) when we gave them over. The receptionist Christopher, then tells us that we lied and that there is nothing they can do as the fee was ‘already processed’. In the end, the manager was called. He arrived drunk as he was out on a family gathering. At this point it was midnight, we had been trying to settle this since 10pm and nobody has apologised to us at all. We got no money back and instead got offered a free breakfast. We were leaving at 5:30am the next morning which meant we had to take this breakfast with us to the train stations. Overall incompetent staff and a lack of people skills all round. I would not recommend this hotel to anyone.
自動翻訳