We arrived at the hotel, after a 5-hour drive. The receptionist was delightful and helpful. He allocated our room quickly and efficiently. We asked whether we should book the restaurant for the evening meal. He told us it was advised. The restaurant has a terrasse overlooking the river. Very pretty. We booked a table and specially asked whether we could have a table right by the river. We were told it was arranged. He even put a little green cross against our booking to ensure we got it. We were told we could arrive at “any time between 7pm and 9pm for our table”. Entering the room, the view of the river Lot is amazing. We settled down and got ready. After a short stroll in town, we returned at 7pm to take our table. Only one other couple were in the restaurant. Otherwise, it was empty. Then it all started to go wrong. A man appeared and took us to a table on the terrasse, but as far away from the river as possible. I explained that we had booked a table right next to it, and had been told by the receptionist that it was done. I speak fluent French, so there was no misunderstanding. I was polite. The man replied to my statement that we had been told we would have a riverside table with the words “et Moi, je dis “Non,””. (I am saying “no!”). No apology, no statement as to why. When I tried again to ask him why, he repeated, even more firmly, “et Moi je dis Non!” His rudeness was staggering! I asked him who he was. He told me “I am Lionel and I am the Owner and Manager of this hotel”. It is unusual, even in France, to have such a dreadful level of customer service these days. The “owner” was rude and made no attempt to be conciliatory or polite. We ate elsewhere. On return to the hotel, it was obvious that some tables, exactly where we had asked to sit, had not been used. We do not recommend this restaurant or hotel.
自動翻訳