Originally, I booked a stay for 3 nights in Sept 2020. Of course, all trips were cancelled because of COVID. Instead of full refund, the hotel said they could only give me credit for future stay with 12 month. I did not argue and wanted to be helpful in the difficult situation. I took the credit option. When I was ready to use my credit for a stay for Sept 2021 trip, lo and behold, the hotel is closed for renovation upon further notice. After 6 month of emails back and forth with Accor support and some Chain Bridge Hotel personnel. No action has been taken from the hotel about my credit at all. Unbelievable!!! At least they should have the decency to tell me that: I am sorry, we don't have money to refund your booking credit! How could this be a Sofitel and TripAdvisor Hotel of The Year 2021!!! How could I continue to be loyal to Sofitel, particularly as a Diamond member?!
自動翻訳