SureStay Plus Hotel by Best Western Billings

早餐有雞蛋，麪包，烤腸，牛奶，果汁，香蕉等，酒店離主路約100米，晚上比較安靜，有健身房，泳池，性價比較高

Toilet lid was broken in our room. The lady started cleaning breakfast up atlesst 30 mins early. So when we showed up 30 mins before breakfast closed she already had most of it put away. She saw we were making plates for our boys and she continued to clean up. There was no drinks other than the gallon on milk she brought us back out because we asked.

Wow this place is falling apart, literally. Really showing it's age. We got there at 6 p.m, and thought the place was closed. Pitch black, no lights. We asked the desk clerk and she shook her head and said she knew, that the timers were set for 7pm. It's winter here, it gets dark by 5. Besides the broken tile, paint coming off, finish worn away on the bathtub, the bed was hard. Bad backache this morning. Sad!

The staff was really nice, the beds were comfortable. The room and building was fairly okay but needs to be updated or they need to lower their prices; they are charging what a nicer establishment would which is not accurate. We did not like how the walls are paper thin and you can hear everything outside of your room making it awkward and hard to sleep.

The laziness of house keeping was insane. We requested our room to be done 2 times before having to complaining to front desk for a third time. We had no towels beds were never made garbage just piled up. Finally on the third time the front desk came up at 8:00 pm and cleaned our room themselves. We went and sat in the lobby and waited while this got done. Not something that should ever happen. Put a complaint it with the front desk and was told the manager would del with this. The manager must be like the housekeeping as i have never heard back from since. Hats off to the front desk staff for going above and beyond there work.

The front desk is fabulous!! This is not a representation of the people working here, but the hotel itself is old and outdated. I think there is mold in the hot tub. I can smell a mildew smell. The mattress is rock hard, barely slept at all my entire stay. The walls are paper thin. I wouldn’t stay here again, wish it were different.

This is a down to earth, clean and comfortable hotel. Prices are good. It is not fancy but it is comfortable and provides a hot breakfast and a good night's sleep. Staff are very helpful, knowledgeable and friendly

When i arived i didnt even clear the front door when i was greated by a very professional young woman Named Heather. In no time i was checked in and on my way to my room.

The staff was awesome. The maintenance was sub par. No trim boards in hallways, bathroom trim beat up, shower did not fully work and ridiculous couch. Do low to the floor you couldn’t sit on it.