フェアフィールド イン & スイーツ ビリングス(Fairfield Inn & Suites Billings)

Good for its price.

The room was discusting, when I emailed the property about the several issues, they told me they cant reimburse me because it was booked through *******. Even the shampoo bottle which was ripped off the wall, was covered in soap on the pump, the tub was unclean, and no drain stopper for a bath, the desk was elevevated with wooden shimmys, there was some slimey looking goo smudged on the refrigerater, microwave and bathroom door. The hotel was very outdated and the room was filty. I offered to submit photos to the hotel but they didnt even ask for them.

Really poor hotel the condition isn’t good like things are falling apart this photo is one small example

Property is NOT at the level of other Fairfield Inn & Suites by Marriott. Hallways and stairs were worn and musty. Room was refurbished, but didn't appear new. AC unit was old noisy wall window unit. Pool was under long term renovation. Staff was overworked and unfriendly. Staff said that they recently became a Field Marriott hotel, about last Nov 2022. We just completed 7 nights at 4 different Fairfield Inn & Suites by Marriott and the other 3 were top quality for this chain, Marriott group, and price point. In previous years we stayed at 2 of the Field Marriott hotels and their quality was good. This one was a huge disappointment. Definitely we now do not trust Marriott and the Fairfield chain of hotels. A written apology, relabeling of this hotel and a refund are in order.

Building is poorly maintained. (Pool was closed due to lack of maintenance, according to thr sign on the door.) Key cards did not always works and required significant "fiddling". Water did not get as hot as I would have liked (but thats a personal preference.) Housekeeping staff definitely does not get in corners or wipe walls and doors, ever. (If you're a germophobe DO NOT stay here.) We had to run to the front desk to restock our own room with toiletries prior to showereing. The room was relatively cheap ($117/night for a double queen) but having stayed I'm not sure it was worth that.

I didn’t like that the elevator was slow and kind of scary. The hotel seemed very run down.

We booked at this property because it was 2 adults and 3 children, and it showed our room was a double queen room with a pullout sofa sleeper. When we checked into room there was no sofa sleeper. I went to front desk and informed them I had the wrong room. They informed me that they do not have double queens with a pull out sofa, only kings (on the entire property, like it’s not even an option). They did give us a roll away. But getting a refund and booking elsewhere was not an option given to us, even though the property was misrepresented online. And the pool is “out of service for renovations” though it was not stated online either. It’s just shut down.

The bathroom had hair on the floor, the shampoo bottle had broken off the wall and left in tub, furniture had shim sticking way out and appeared to have water damage. The only redeeming quality was the friendly attendant. Very disappointing for a Fairfield….

This hotel is in bad need of refurbishment, the single pane windows were covered in mold, the bathtub plug was completely broken off, so no way to take a bath. They were charging over $200 a night, the pool/hot tub area was closed and the rooms are extremely basic, zero frills so I definitely felt like there was no value for that price