Exceptional staff in particular Jonathan, Rose, Daniel and Si’ who made the stay extra special with their friendliness. However all staff were extremely friendly and polite. The hotel itself was fine but a few ******* - we had requested the beds be twins but it was made up as a king size, this was sorted swiftly. Urine on the toilet seat was not acceptable but was dealt with quickly but shouldn’t have happened. On our 3rd night I had requested and paid for an additional bed in the room but this didn’t happen and early evening I had to chase it. The bed wasn’t removed the following day it was just left in the room. The shower leaked terribly. The positives of the room were the beautiful views, very calming. We spent a lovely afternoon in the Bollinger Garden as the weather was stunning and a lovely Champagne Afternoon Tea on arrival. I do think the staff make this hotel special along with the stunning grounds and the history of the hotel itself however, I don’t think the hotel lives up to a 5 star unfortunately, high-end 4 star in my opinion.
自動翻訳