Aman Summer Palace

久違地做一次酒店點評[並不簡單]時隔八年再次到頤和安縵，一如既往的安靜，與頤和園一牆之隔，五一大客流之際成就兩個世界……重點表揚一下餐食，安縵館的每一道菜味道恰到好處，可惜沒有提前預訂烤鴨。早餐自助點餐制，茄子豬肉打鹵刀削麪讓我想起了小時候爸媽手擀麪的味道，簡直太好吃了，老公點的餛飩和燒餅也不錯！酒店服務不失水準，尤其食物超出預期，再來北京時如果沒有新的目標，安縵依然是首選。

Always wanted to experience Aman Beijing, finally booked a one night stay. Upon arrival, Jason at the front desk was very helpful and patient in explaining various items and was pleasantly surprised to hear my room had been upgraded. The property and the room are just like the photos but actually physically being there and seeing all the details of the architecture, courtyards, and surrounding nature and birds is like being transported back in time to another era. In this sense, Aman Beijing accomplishes what no other modern five-star luxury hotel can come close to achieving - making one feel a certain emotion or feeling that they've never felt, or perhaps only experienced in their dreams. Everything from the furniture to the layout to the art to the lighting is so tastefully executed and done, the courtyards and grounds are kept immaculate (saw people sweeping away leaves), they even have the older style bicycles available to ride there. Ate at the Chinese restaurant twice, the environment and lighting is so nice, their dumplings are excellent and also really enjoyed some of their soups and vegetable offerings, very delicious. Unfortunately, I was quite sick that day and also had injured my knee the day before. One of the staff at the front desk noticed my limp and asked if I was okay. I told her I was fine, just a little sprain. She went to the back and brought out a traditional Chinese 'Ban Lan Gen' pain relief spray can which she kindly gave to me, saying I could use it and take it with me, very touched. I think it is moments like these which one will remember many years later. All the staff I met there were very kind, during lunch was fortunate enough to meet Ivy, the F&B Manager who was very warm and hospitable. Then during dinner, after I saw down, a restaurant staff asked if I would like an ice pack for my leg, I asked her if she thought it would help and she replied, "Yes." They proceeded to bring out a huge ice pack that was able to wrap around my entire knee, providing instant relief. Finally, when it was time to leave, the very lovely and kind Lucy asked if I would like more ice packs to be sent to my room so I could ice my knee before retiring for the night. Even though I was not feeling well, it was an unforgettable experience due in large part to the kind and wonderful staff there.

酒店原是頤和園的一部分，位置絕佳，入住的客人可以無限次從專屬通道進入頤和園，早一些在各個旅行團進園尤為重要，懂的都懂。地理優勢得天獨厚。這點非常好。 建成時間較長了，部分硬件需要維護和升級，客觀原因導致的可以理解和接受，酒店目前也在分部分進行改進。 但如廣大網友評價，北京安縵的硬傷是軟件。傷的太硬了。 一工作人員質量參差不齊。真的急待提高。雖然之前有心裏準備，但還驚訝到自己了。 首先從大門的迎車師傅，門僮，和前台人員都是非常到位和合格的，剛到時覺得很好，是網友們過分了。 後來很快被現實打臉（羣眾的眼睛果然雪亮）。 御膳裏的服務人員（不含幾位經理），言辭極為不妥。具體不展開，衹是頭一次在這個檔位酒店遇見如此情況，自己都驚訝了，絕沒誇張。反饋意見後經理的態度和補償能感覺到是有誠意的，但是的確留下不好的體驗。 文化館的大姐，態度熱情但行為舉止好像沒有過系統培訓，標準話術無從談起，當著客人和員工聊天，誰排了晚班，鴛鴦賣了幾對兒，一對兒多少錢，自己累不累等等。 御膳房和文化館的員工與前台的員工差距有多大呢，大到都已經有割裂感了，這倆地方員工讓人恍惚回到了國營賓館。是外包員工麼。。。為什麼會這樣呢。前台經理不停在善後，我都能感覺到她累。 二是管理細節，下午文化宮活動前期告知是麪塑，到了文化館説畫臉譜和扇面，後來活動都開始了，再過來的別的客人還以為是麪塑。 臉譜是商場小童中心小孩玩的那種，談不上體驗也用不到教學，而且畫筆質量稀碎。我就不信老師用這種筆能畫出流暢線條。老師衹教畫扇面，但並不主動，全程無溝通，大姐説扇子是老師自己帶的，單獨銷售。買了會帶着畫。因為不用教學大姐繼續和老師暢聊。 產品介紹頁面顯示有茶室可以品茶，實際並沒開門。。。且沒有給到原因。如果酒店主打文化請拿出誠意且關注細節。政策初衷是好的，執行落地粉碎。 不談價格衹談要求的都是耍**。上述問題在其他四星甚至五星酒店也許可以不計，但訂了一萬多一晚的安縵，這種情況是完全不應該出現的。 自己是本地的，不存在地域黑，衹拿國內比較，咱北京頤和和上海養雲無論從管理還是人員上能差了三個四季，一直以來很喜歡這個品牌，衹希望北京能儘快改善，也能越來越好。

服務：首先説服務，安縵很棒，是幾家安縵我體驗下來，讓我還想再去入住的酒店。 環境：晚上路燈少了一些，但是不影響我院子的路燈，二八大槓讓我回憶起外公小時候送我上學的時候，這是比較戳中我回憶，再看一次我媽媽騎二八大槓，拍下視頻，對我來説挺有意義。 衞生：房間衞生包括院子衞生沒得説，是我認為達到細心的範圍。 入住等待時間略微有點長，容易耽誤後面的計劃，也是因為我連住，所以這個小缺點可以消化，去頤和園超級超級方便，可以説靈活看時間避開人羣，幫我媽媽拍照，我媽媽很開心對我來説這就足夠。

前台的小雪和同事給安排了免費升級，庭院房間非常有特色，有住在頤和園中的錯覺。服務周到且不過分。早餐和中式晚餐都很好。親子游隆重推薦，因為從入住開始，孩子的傳統文化體驗就已經開始了，絕對物有所值。

房間很舒適 寬敞乾淨 就是很可惜碰上大門壞了 設施配套齊全 酒店很大很漂亮 安全性也高 工作人員服務態度都很好很貼心！！！ 下次來北京再來！

酒店的服務很好，去頤和園也很方便，讓外孫陪78歲的外公的北京之行，爺孫倆感覺酒店很高級，很奢侈，沒有料到是我這個第二代人逆勢咬牙安排的，口罩一晃三年，“奢侈”一點就“奢侈”一點吧。😄

酒店出乎意料的好，地理位置優越，有一張小木門連着頤和園，出入非常方便，而酒店本身就非常美，處處都像一幅畫，但比起建築和風景，服務才是最最讓人感動的地方，很多酒店的服務現在都不錯，但是安縵給人的感覺是服務完全融在你住店的每一個細節裏，又完全沒有被打擾的感覺，尤其要感謝大堂的李辰，從入住到退房，每一處都能為客人想到最妥善的解決方法，非常的全面，周到和細緻，還有為我們不厭其煩開門和搬運行李Even，很質樸，也很有服務意識，還有笑容非常甜美的曉雪，時刻都充滿親和力，還有幾位沒有記住名字的服務人員以及保潔阿姨，和餐飲部的很多工作人員……服務都讓人如沐春風……另外酒店的電影院挺值得體驗，時不時送各種精美點心和水果，都不用吃飯了🥰🥰

情人節特別佈置很滿意。早上六點半頤和園已經有不少在晨跑的人了。酒店服務態度不是很統一，但整體沒到差的地步。文創產品區的北京阿姨也能算得上是個景點了。（在那做過手工的都懂吧）記得別亂拿房間裏的洗衣袋和各種布袋子，都是收費的～