Crowne Plaza Beijing Zhongguancun

本人預訂了5天住宿，而且在預訂前去看了房間，特別提示是有大玻璃很寬敞的房間，當時看房的時候服務員説不能預訂房號，但是房型肯定是與你看的一樣。結果我入住的時候就給我安排了沒有大玻璃有一堵牆的房間，我看到後馬上拍了照片找服務員説要求調換，服務員説那種大玻璃的房間沒有了，我説房間又悶不透氣，再調一間相對好的也可以，服務員説就這一間調不了了。半夜兩點到第二天一早我從其他服務員瞭解到其實還有很多房間空着，包括我曾經看過的房型也有很多。這讓我對當天接待的服務員感覺很氣憤，事後想想感覺到這種服務態度有一種“傲慢與無禮”，或者説店大欺客，或者説這樣的服務員缺少的是一種內心的善良。誰惡誰善，是對是錯，蒼天有眼，老天自有公道！心存惡念的人是會有報應的

非常差的體驗！其實我也是這家皇冠假日的老客户，從7.8年前就開始選擇這家酒店，這次非常非常失望！半夜抵達酒店，前台兩個女孩子，我提出不要安排走廊的端頭的房間，前台説好，於是上樓發現偏偏就是端頭正對走廊的房間，下樓找前台換房間，前台説換到樓下一間，上樓發現仍然是最端頭，下樓去再換，前台説沒有了，都是端頭的房間……我不相信疫情期間還有如此火爆的酒店，我也不信前台看不到房間的位置，我説那我就不住了吧，值班經理這個時候出現了，幾番操作給了我即不是端頭也不是電梯井旁邊的房間，前台兩位小姐姐捉弄我很愉快，當然我也知道是故意的，所以，差評！也沒有下次回頭客，不光我不會去住了，我還會告訴身邊的人特別選擇這家去酒店了！

設施老舊，行政房竟然不配備自動馬桶？早餐難吃，相比延慶的酒店都不足。酒店完全達不到五星。

The hotel is my first choice if I want to stay in Zhong Guan Cun area. The facility and style of the hotel are a bit out of date and the hotel is still comfortable and convenient in most aspects. I left behind some cloth by mistake and the hotel staff called me to arrange a pick up. I very much appreciate that.

I am living at the top floor (20/F) and it is extremely hot. The air conditioner is a centralized system and I cannot adjust. After telling the frontdesk, they send me a electronic fan and it feel slightly better…

Reception is friendly. maybe hotel is old. So can see many furniture are old

Very nice rooms and good service. Would stay again in future

Very pleasant service and environment. The room was quite large, and we enjoyed the complimentary cookies and fruit. We took my 2-year-old to the pool, which was nice and mostly empty. There was no shallow end for kids, so my son was a bit scared (he is still new to swimming pools), but he permitted me to carry him around in it. It was not very easy to walk around and find a place to eat quickly except for some fast food restaurants. The street the hotel is on is a wide highway, so we did not spend a lot of time walking around outside. But we were able to easily and quickly get to the new Summer Palace from here.

Nice staff