Wanda Realm Beijing Hotel

環境很高大上，服務人員很熱情、細心、衹是前台人員非常忙碌，忙起來不是很友好，美食大家真的可以放心啦，很好吃很滿意就是嘉華的美食，晚餐值得去嘗一嘗。房間內就是反正分給我房間，感覺很老，地板磚都壞了，設施陳舊一點點，其他都ok。 🍃環境：高大上 🔔服務：熱情很友好

不得不説房間的床和枕頭是真的舒服，住過好多酒店，沒有這種想給好評的沖動哈哈，房間設施也還可以，就是放拖鞋那個門有點老，開關不太方便。別的都OK！！！下次還會選擇入住。

很好的酒店，是北京西部最好的酒店之一，距離萬達廣場很近，購物方便，餐館特別多，周邊環境很好，景點也比較多。

有時候感動也不是被那些常常遇到的事情~ 住酒店有點多了，但是今天不想評價酒店的品質如何。富力萬達是五星級酒店，水準自然不必多説。一定是各方面讓人舒心、放心的。 但是，今晚遇到的事情就沖擊式的感動，讓我好夢，哈哈。 我想點名客服前台尹環妹子的極致服務—— 1、好巧不巧，這次出遊忘記帶洗衣液。晚上11:30冒昧打電話去前台看看有無洗衣液，“洗衣房關門了”，準備就此作罷。 2、尹環接著説她想想辦法； 3、隨之讓我等稍久一會，她短暫交接前台工作，去宿舍取點洗衣液給我； 4、問我是否介意同礦泉水瓶灌裝，"當然不介意了" 5、未過良久，敲開房門，送上一小瓶洗衣液。 事不大，但是本來可以作罷的事情，前台妹子認真周全，確保住户的需求，這點真的讓我感動！ 敲門的那一刻，看到富力萬達的客服培訓非常到位，妹子一直畢恭畢敬，哪怕是這樣主動可以説“不”的服務，依然讓人如沐春風，給我的北京之行添加了一絲快意！ 這幾天下雨，空氣清新，萬悦的服務也讓我爽！

I had a really good stay at the hotel this time. Staff has been very helpful throughout my stay. Special thanks for executive lounge manager Ulrica Cong and staff Daisy Wu’s kind arrangement. Will definitely come back and stay with you again in the nearest future.

The hotel is super nice and clean. The swimming pool and gym is in perfect condition. The shopping next door has all kinds of restaurants which is a nice place for a bite. Dandan Guo who helped me with the check in was super helpful and friendly. The hospitality at this place made my stay in Beijing a pleasant experience.

Definitely not worth the money. The reception looked impressive but the rooms were worn and shabby. No hand towels, threadbare carpet, no socket next to the bed, stained bed linen, loose sockets, the blind over the bathroom window was see-through, the lampshade was broken, and there were hairs in the bathroom. On the plus side, the shower was good (although too low for taller people), the bed was comfortable and there was always a lift available.

环境卫生不错，good stay. will book the hotel next time. Thanks.

A very nice hotel. Recommended it.