ホリデイ イン エクスプレス & スイーツ バトン ルージュ イースト IHG ホテル(Holiday Inn Express & Suites Baton Rouge East)

Overall one of the better HI Express hotels I have stayed at.

We stayed a few days for the LSU graduation for our niece. The rooms were clean and spacious. The area is amazing plenty of eateries and shopping. We would definitely come back.

I was waiting to write this review, as I was extremely pleased to have stayed here for the dollars paid, what a deal! Upon arrival, the staff was extremely friendly and welcoming. The room was incredibly spacious, quiet, and comfortable. The breakfast the next morning had more options than I've seen in a while at similar properties. And the check-out was seamless. Overall an extremely positive experience I would have no hesitation recommending to others.

Quite a few items not repaired in the room, lightbulbs towel bars, etc.

We stayed 2 nights. The second night at 9pm our smoke alarm starts going off. I tried calling the front desk and got no answer. I had to go down to the front desk to find him in the lobby standing in front of the television. I told him the alarm was going off and he goea look at a panel behind the desk and says there is not anything showing. I tell him you can hear it from the 2nd floor. He says he will come up with some batteries. We sat there for 10 minutes with the blaring until he arrived. He changed the battery which stopped the blaring noise but the thing kept chirping every 30 seconds. He said he would go down and get new batteries. I waited until 10pm and he never returned. At 6am, I go to the front desk to file a complaint and it is a different guy. He said I have been here since 11pm and was not told. I told him. If he would have known he would have fixed it or moved us. I told him I didn't know there work shifts. He said I can credit you $69, which is not even half of the night of the room. Very disappointed with this hotel. Breakfast was horrible, pancake machine broken. I would not recommend to stay at the place.

I left an item that was in sentimental valve to me. After getting a case number and calling four times to only be told “we will look and call you back” and getting no call back. I will never stay in a Holiday Inn Express & Suites again. I wish to stay in a hotel that I can trust my items to be returned when left behind and will have the decency to return phone calls.

Friendly staff going beyond the norm making sure my stay was pleasant

First time staying in this hotel and overall it was a nice hotel and served the purpose for our trip. The breakfast was just ok but was a nice touch. The house keeping was terrible. Took an act of congress to get extra face towels and told me they don't clean rooms while we're checked in they just do trash and make beds. I was fine with that until I saw visible crumbs left behind as if to prove a point. Minor but definitely left an impression.

Nice people on front desk and try to be helpful. Breakfast was Ok but pancake machine was not working and there was no regular tea available. Some kids broke the gate a week before to the swimming pool and manager had to help me get in. The door back to hotel did not work. The beds in the room were very comfortable and the hotel is close to decent restaurants.