Updated review on 16 Jul 2023 I upgraded my 1 star to 4 stars. Although there was a hiccup during check in on room mix up, I was able to call my 3rd party to resolve with the hotel. This hotel is in a great location, close to BTS Nana train, Station 21 mall, good massage place. Right out the corner of the street has a great noodle store that opens from 8am to 4am (20 hours). Hotel personnel are all very friendly, helpful and kind. Always smile and willing to help where needed. After 3 days of stay, it changed my entire bad first day experience to an awesome stay. But to be fair, I still need to deduct 1 star due to the check in mess. I would pick this hotel again in the future if the price is right again. Original review on 14 Jul 2023 First day check in experience was a mess. I booked executive room and requested the front desk for a connected room. They said ok so we waited. Few hours later, we got the rooms and to our surprise, it's a Premier room instead of executive room. The front desk didn't inform us up front since I paid extra $$ to get a larger room. Ask the front desk about it and now they said they can change it back for the exec room but cannot guarantee and connected room. What a bummer. I even tried to ask since we are in a cheaper room, what if they add breakfast for us and we keep the smaller connected room, they said no. Such a rigid treatment to customer on a mistake the front desk made. I personally won't come to this hotel again. Advice for future guests, please make sure you ask everything UP FRONT so that they are clear on the arrangement
良い
1251レビュー