ニュー ポンドック サラ ヴィラス(New Pondok Sara Villas)

We have just returned to the UK after 10 days here and our 3rd trip to Bali. The location is fantastic - about a 7 minute walk to double six beach and all the restaurants / shops and about a 30 minute walk to eat street (a lot quicker than getting a taxi the traffic is terrible) The grounds are so pretty and there is a communal pool as well as your own private pool. We stayed in villa 7 which i believe is the biggest one bedroom villa and right at the back. The villa itself has everything you need and breakfast is served in the outside area every day which consists of eggs, pancakes, cereal etc. We ordered room service on a few occasions too as unfortunately we did all get sick. The main thing that lets it down is the cleanliness - some of the towels had stains on, when my son was sick in the bed they did not change the sheets and I had to tell them to remove all of the ants from the sink in the kitchen area as my sons bottles were there. The pool was not cleaned the whole 10 days we were there either. The bathroom is awful and smells of sewers at all times - it is definitely in need of some renovation. There is no mosquito net around the bed either which I think is a must have in Bali. Some changes definitely need to be made but overall it was a nice stay!

The only thing that was not satisfactory was the shower as we didn't have hot water for 2 days and when we did get hot water, it was only for a minute or so... Otherwise, we loved our stay there... as always, the staff - the people were 10 out of 10... they couldn't be more helpful... just beautiful people... thank you

Terrible! Run down and dirty. Staff at front desk are difficult and unfriendly. Worst place I’ve ever stayed. I strongly suggest you believe the bad reviews and book somewhere else. Only good thing is area.

The location of the property is amazing. But the main reason for picking this property was the private pool, which was not very clean. Also overall the property is slightly old and you can see paint chipping off the walls and lights not working well. It was a comfortable stay, but for what we paid, we would love it to be cleaner.

We stayed here for two nights It was fantastic great value clean and fully contained private villa private pool and kitchen staff very friendly and helpful Close to everything and tucked away at the back of hotels. If I have the more money would of stayed longer great value highly recommended Australian tourists Thank you Wayne & Fiona

Ant ant ant, everywhere is ant, even toilet bowl, basin also have ant ! Facility is old and no maintainance. With this price is worst than i stay at guest house. Good thing is , the water pressure is strong and room size is big

Stayed in the 1 bedroom villa, nice small pool which came in handy after hot walks, massive bathroom with good water pressure, ac is only in bedroom, only real issue we had was the bed felt like it was made from rock, very hard

If they could clean the towels better, do some maintenance of facilities in room it would be perfect!

After 27 trips to Bali this is honestly the wórst accommodation I have ever stayed in. It’s a 2 star establishment and they should be hònest about that fact. Everything is literally stained, old, dirty, mouldy, broken and falling apart. We tried cleaning but without full cleaning supplies if was near impossible, our disinfectant wipes were just turning to mud. Mouse or rat pöö behind things and on shelves and in cupboards. Ants everywhere. Swimming pool in villa cloudy. Room smells so musty it was hard to breathe. Inside the drawers very dirty, no idea how the inside of drawer could get so bad. Floor is making my feet black. Cupboard in bathroom is full of red/pink mould, no where to put clothes etc. smells really bad!!! The wood around the bathroom sink is black with mould. Black mould on wall behind pillow. Bed is very small and only one very old pillow. Animal pöö on ledges in the bathroom. Bed very hard. Sheets are too small for the bed so come off in the night showing the really old smelly mattress - This is what I disliked the most it just felt so unhygienic and the sheets just smelt so bád. Curtains are old, dirty and smelly. Mosquitoes are really bad but they do give you coils but don’t light them or give you a lighter. Bad stains, damage and marks on every surface, all needs replacing. Side of kitchen cupboard was very deteriorated, mouldy and falling apart. Wifi is very slow. No hand towels to dry hands. Villa main door was very hard to lock and even when you think they are locked they push open. The pool filter goes nonstop so always noisy. The chairs are all a vinyl so your body sticks to them with the heat. There was absolutely so special touches like a frangipani on the beds etc. Staff don’t speak much English. Girl at reception isn’t great or nice.