ソフィテル オークランド ヴァイアダクト ハーバー(Sofitel Auckland Viaduct Harbour)

初めて宿泊しましたが、これが最後になるはずです. 結局、これは私が今まで泊まった中で最悪の5つ星ホテルです. 清潔さはゴミ箱を掃除しません, 洗面台は水しみがあり、シャワーヘッドが水漏れしている、夜の駐車を手伝ってくれる当番の人がロビーにいない。それだけでなく、駐車場でベルを鳴らし、応答なしで少なくとも 20 分間待ちました。最も誇張されているのは、ドアマンが車に乗ったときに間違った車に乗ったことさえあるということです.同僚がウェイターに歯磨き粉と歯ブラシを頼んだのですが、ウェイターは言われずにドアに置いてしまい、他の人に取られました。

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

乾淨，整齊.很好

We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.

The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.

The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great

Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.

The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.

Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!