SureStay Plus by Best Western Amritsar

Hotel was clean, comfortable bad, nice bathroom Breakfast ok. Hotel located at very good location probably best location in Amritsar... Good shopping area and varieties of food are near by.

During my recent stay here 13 th may to 15th May I had a horrible experience here with extremely unfriendly service and disrespectful behaviour of the front office staff. My kid had a emergency and we requested a bottle of water which they refused and asked us to fetch it on our own from our room on 3rd floor. Cannot even imagine what horrible training they have received for hospitality services even a stranger would do better in such a situation.. after raising a complain the front office staff Deepak had shown attitude and no remorse. In fact he refused to help escalate the matter and mentioned I am free to take any action and post online . What a shame. No one from the hotel even reached out or apologized.

Could have been so much better. Not expected this from best western property. Very sad experience food quality was bad, it was not a clean hotel, noisy, same menu for Buffett breakfast everyday and low on basic necessities like toilet paper and tissue boxes.

Service: Was very poor, I requested for bathroom floor mat, Napkins & Bucket; I didnot received all these things till the time of checkout. Meal: If they are not able to give the proper food to guest they should not accept stay with MAP option. We can't chose 2 food items, only 1 option is available. Treatment: Not Good, it was pathetic. Staff Behaviour: Little Rude & not attentive. I will neverever suggest this property to anyone from my family & friends.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future. Special Thanks to Mrs Aarti ……….

This is a nice little hotel in an upscale location of Ranjeet Avenue. The hotel is nice and clean. Service is good and team at reception is very warm and courteous. Room without windows feel a little claustrophobic so prefer those with windows. Breakfast had a decent spread with good healthy food options. Overall it was a nice stay

Everything is fine like hygiene, staff behaviour, breakfast all facilities overall they have a good hospitality and polite staff. Location is also good and easy to find 7 minutes walk distance via Amritsar railway station. But they provide only 4 bottles of water total 2 ltr complementary. Must look into this provide atleast some more water in complementary.

Had a lovely stay at the hotel. Rooms were really nice. Definitely would recommend it. Prime location in the heart of Amritsar, close to all amenities. Special shout out to Sanjay and Rishpal for being so hospitable. They were very helpful. Thank you.