アルマトイのパンフィーロフ公園ホテル

服务熱情， 设施：也好 卫生：整洁

Хороший спа, но жаль нельзя было в спортзал, не все гости могут с собой возить кеды....

カザフスタンのアルマトイはヨーロッパの都市のようです。ホテルカズホールパークはその感覚にぴったりです。街の中心部に位置し、モダンで清潔でとても素敵です。私の部屋は広としていて、2階から公園の景色を眺めることができます。客室には、備蓄されたミニ冷蔵庫、たくさんのバスアクセサリー、貴重品用の金庫、お湯のやかんが備わっています。含まれている朝食はさまざまなオプションがあり、シェフはあなたの要求に応じて卵を準備します。スタッフはフレンドリーで効率的です。私はこのホテルが本当に好きで、感動しています。私は再びここに幸せに滞在します。

価格性能比は国内とは天差地別で、国内60元ぐらいに相当し、価格の変動も特に大きいです。狭い部屋で向きを変えたり、ベッドをひっくり返したりするのが難しいのではないかと本当に心配しています。ベッドサイドテーブルが2つを除いて、荷物を置く場所はありません。テーブルやテーブルはもちろん、一部の「バルコニー」はエレベーターの井戸に似ています。1.9m下、外を見ることを期待しないでください。別の建物の外壁を見ました

アルマトイで最も高級なホテルで、視界はとても良く、階下に雪をかぶった山に非常に大きなショッピングモールがあり、フロントデスクには無料のリンゴとチェックインジュースがあり、フロントデスクのサービスはとても良く、特別なサービススタッフが私たちを部屋に案内してくれました。

ドバイからアティラウまでのフライトで11時間のレイアウトをし、空港近くのホテルを本当に探していたので、便利でリーズナブルな価格でした。グランドホテルエルビルはどちらもです。到着時に支払いするオプションでオンラインで予約をしました。予約は空港から無料のシャトルピックアップと翌朝の非常に合理的な送迎の提供をしました。ホテルはWhatsappによってすべてを確認しました。連絡なしの支払い。清潔な部屋。きれいなリネン。フレンドリーで効率的なサービス。WhatsApp経由で簡単なバーガーとチップを注文し、食べ物は暑くて新鮮でした。ミニバーは完全備蓄されており、リーズナブルな価格です。彼らのメニューは広範囲(55ページの本)で、彼らはハンモスのボウルから肉、ケーキ、カクテルのプラッターまですべてを迎合します。旅行者にとって、このホテルはそれだけの価値があります。ありがとう、グランドホテルエルビル!

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

アルマトイで最初に星を獲得したホテルです。部屋は良いとも悪いとも言えません。新しく改装されたものと過去に改装されたものがあります。トイレは中国のものと同じでプラスチック一体型です。洗面台は残念なほど小さいです。最も重要なことは、階下にダイニングバーがあることです。、バー...それはとても楽しいです!午後 2 時頃まで素晴らしい音楽が聞こえ、朝食中に二日酔いの若者に 1 人か 2 人会うこともよくあります。階下のレストラン＆バーは料理も美味しくて値段も高くない、夜はパフォーマンスがあり混んでいる、お酒も飲める、水タバコも吸える！ロビーの一角に両替機があり、両替レートも良いです！朝食もまあまあですが、宿泊者が結構多いので、起きてからは何もなかったような気がしました！特にサン ゲドゥオは 10 人以上が部屋に集まってカレーを作っています。幸運にもあなたの隣に住んでいるなら...おめでとうございます!寝る必要はありません！